Social Media

3 words for 2010

Chris Brogan wrote a great piece on choosing three words to act as guideposts for what you want to accomplish in 2010. I encourage you to read his entire post but to summarize Chris writes: Setting goals is what January 1st is all about. Over the last few years, I’ve practiced something I call “my 3 words,” where I come up with three words that I use as guidance for how I should conduct my efforts in the year to come. I set goals around these three words. I build deadlines and projects around t...

Twitter: the new customer service tool

In the past week we've experienced Twitter in a new and unexpected way: as a tool for resolving customer service issues. We speak with customer service representatives on a daily basis. It can be a very frustrating experience. That frustration can lead to a need to vent. Recently, we've vented on Twitter. Twitter has become so popular that many companies are monitoring Twitter for real time feedback about their products. Call it "brand protection". If a company sees a negative comment abou...

You may have noticed a few changes…

Yep, we installed a new Wordpress theme called Mystique. Wordpress is the software that runs our blog. Different themes can be added via a few simple clicks. So far, we are liking the new layout! Got an opinion? Let us know! 10-28-2009 UPDATE: We have chosen to go with the Techified Wordpress Theme. We like it and we hope you do too!