Network Velocity

Setting up Email Filters will reign in an unruly Inbox

One of the most powerful ways to get control of your incoming email is to use filters. I'm not talking about filtering SPAM because Postini already does that for us. We're talking about automatically filtering email that you want to receive to a folder other than your Inbox. Automatically filtering your incoming mail ensures that less important email does not get in the way of messages that matter or are time sensitive. My current filters automatically divert ~20 messages per day to a folder ...

Twitter: the new customer service tool

In the past week we've experienced Twitter in a new and unexpected way: as a tool for resolving customer service issues. We speak with customer service representatives on a daily basis. It can be a very frustrating experience. That frustration can lead to a need to vent. Recently, we've vented on Twitter. Twitter has become so popular that many companies are monitoring Twitter for real time feedback about their products. Call it "brand protection". If a company sees a negative comment abou...

We’re a Favorite Place on Google

We're on Google's Favorite Places list.

Year end process review

Every so often it is important to sit down and objectively critique areas that could be improved. As the year ends what are you looking at transforming in your life to help you reach your personal and professional goals? One area where we feel we have room to improve as a company is in communication. While we pride ourselves on making technology simple for our clients, we can always do better. Clear communication is an ongoing process. It takes hardwork and dedication. We came across this ...

Our Reading List

We recently had the privilege of hearing Verne "the Growth Guy" Harnish speak at the ConnectWise Partner Summit. Thanks to Verne we have a lot of reading to do! Here are a few of his recommendations. Not shown but still on the list is: Reality Marketing Revolution. To this list I would also add Free: The Future of a Radical Price and The Long Tail: Why the Future of Business is Selling Less of More by Chris Anderson, the editor of Wired Magazine. Links to the books in the picture ab...

Economic Stimulus Act Provides Tax Benefits to Businesses

Back on November 24, 2008 we blogged about Section 179 and the tax advantages available to businesses. These same advantages are still available for 2009! From section170.org: When your business buys certain pieces of equipment, it typically gets to write them off a little at a time through depreciation. In other words, if your company spends $50,000 on a vehicle, it gets to write off (say) $10,000 a year for five years (these numbers are only meant to give you an example.) Now, while it'...

Everything’s Amazing and Nobody’s Happy

Funny bit from the Conan O'Brien show puts the advances in technology in perspective. How easily we forget! Next time that webpage takes five seconds to load just remember, "IT'S GOING TO SPACE."  Enjoy.

Don’t Rely on your IT Guy

We could not have said this better ourselves so we are linking to a great blog post by Clayton Moulynox of Evolve IT Australia. Way to knock it out of the park Clayton. Don't Rely on your IT Guy

Choosing the Right Partners

According to this story on CIGear , Microsoft may be abandoning their much hyped Response Point phone system designed for Small to Medium sized Businesses. This is not the first time Microsoft has pushed into a new market and then radically shifted their focus leaving their partners and clients in a lurch. If you'll excuse the expression, Microsoft continually throws 'stuff' on the wall to see what sticks. What happens to those businesses that invested in the product Microsoft abandoned...

You may have noticed a few changes…

Yep, we installed a new Wordpress theme called Mystique. Wordpress is the software that runs our blog. Different themes can be added via a few simple clicks. So far, we are liking the new layout! Got an opinion? Let us know! 10-28-2009 UPDATE: We have chosen to go with the Techified Wordpress Theme. We like it and we hope you do too!