Monthly Archives: December 2009
Twitter: the new customer service tool
In the past week we’ve experienced Twitter in a new and unexpected way: as a tool for resolving customer service issues. We speak with customer service representatives on a daily basis. It can be a very frustrating experience. That frustration … Continue reading
We’re a Favorite Place on Google
We’re on Google’s Favorite Places list.
City of Los Angeles Chooses Google Apps
The Official Google Enterprise Blog has a post about the City of Los Angeles choosing Google Apps for their new Email system that will serve 30,000 city employees. The entire post and video are available via this link. Some highlights … Continue reading
Securing your company data on an iPhone
2010-02-03 UPDATE: Google Apps can now remote wipe an iPhone and enforce security policies. Read more here. Apple has two three* ways to secure company data on an iPhone in the event an iPhone is lost or stolen. If you … Continue reading
The power of Google Apps: Forms
In this post we’ll take a look at the power and ease of use of Google Apps Forms. We’ll cover creating a form, viewing the data in a spreadsheet and using that data to create graphs. But first, a quick intro video: Forms … Continue reading
Year end process review
Every so often it is important to sit down and objectively critique areas that could be improved. As the year ends what are you looking at transforming in your life to help you reach your personal and professional goals? One area … Continue reading