Network Velocity

Twitter: the new customer service tool

In the past week we've experienced Twitter in a new and unexpected way: as a tool for resolving customer service issues. We speak with customer service representatives on a daily basis. It can be a very frustrating experience. That frustration can lead to a need to vent. Recently, we've vented on Twitter. Twitter has become so popular that many companies are monitoring Twitter for real time feedback about their products. Call it "brand protection". If a company sees a negative comment abou...

We’re a Favorite Place on Google

We're on Google's Favorite Places list.

City of Los Angeles Chooses Google Apps

The Official Google Enterprise Blog has a post about the City of Los Angeles choosing Google Apps for their new Email system that will serve 30,000 city employees. The entire post and video are available via this link. Some highlights from their post: Important decision. 15 proposals were submitted. The top four candidates gave oral presentations to city officials. The City Council unanimously chose Google Apps. Improved collaboration. Much of the city's work requires multiple people ...

Securing your company data on an iPhone

2010-02-03 UPDATE: Google Apps can now remote wipe an iPhone and enforce security policies. Read more here. Apple has two three* ways to secure company data on an iPhone in the event an iPhone is lost or stolen. If you have a subscription to Apple's MobileMe you can now find a lost iPhone and/or wipe all of it's data from the MobileMe website. More info on the MobileMe capabilities are available on the Apple website. Many corporate users do not use the MobileMe service (which costs $99/...

The power of Google Apps: Forms

In this post we'll take a look at the power and ease of use of Google Apps Forms. We'll cover creating a form, viewing the data in a spreadsheet and using that data to create graphs. But first, a quick intro video:  Forms allow any Apps user to create a custom form for gathering information. Forms can be used for anything, from vacation requests or ordering lunch to complex business processes or client surveys . The sky is the limit. Below is a screenshot of creating a sample form: Notic...

Year end process review

Every so often it is important to sit down and objectively critique areas that could be improved. As the year ends what are you looking at transforming in your life to help you reach your personal and professional goals? One area where we feel we have room to improve as a company is in communication. While we pride ourselves on making technology simple for our clients, we can always do better. Clear communication is an ongoing process. It takes hardwork and dedication. We came across this ...