This a technical post. From time to time we will share basic tech tips or helpdesk items that we are seeing repeated at multiple customer sites.

Certain operations in Excel or Outlook can cause Office 2003 to lose track of it’s installation files. The indicator that this has happened is an error stating that the file SKU011.cab cannot be found. This is a bewildering problem for many users, but we have an easy, quick and free fix. (as with all tech issues, we recommend our clients contact us to perform the fix)

Open Regedit (start menu -> run -> type regedit) Expand HKEY_LOCAL_MACHINE -> Software -> Microsoft -> Office -> 11.0 -> Delivery

There should be only 1 directory under Delivery, which is your DownloadCode (the directory name may vary but will resemble this string: 90000409-6000-11D3-8CFE-0150048383C9).

Select that directory. On the right side of the screen, right-click on CDCache. Change the value to 0.

That’s it. You’re done!